We want you to be completely satisfied with your purchase. Below is our straightforward returns policy to make the process as smooth as possible.Our 14-Day Return PolicyYou have 14 days after receiving your item to request a return. To be eligible:
Item must be in the same condition as received (unworn, unused).
Must be in its original packaging.
You'll need your receipt or proof of purchase.
How to Start a Return: Contact us at sales@vapinloud.co.uk. If approved, we'll provide a return shipping label and instructions. Items returned without prior approval will not be accepted. For any return questions, email us at sales@vapinloud.co.uk Damages & IssuesPlease inspect your order upon arrival. If you notice any defects, damage, or the wrong item:
Notify us immediately (within 1 working day).
We'll evaluate and resolve it within 7 days.
Exceptions / Non-Returnable ItemsSome items can't be returned due to hygiene, safety, or custom nature:
Hayati introduces the Quokka Elite, a refillable pod vape kit within the Quokka series. This compact starter kit features a robust 1100mAh battery with an RGB indicator for easy power monitoring. It includes adjustable airflow for a customised vaping experience and supports fast charging via Type-C USB. The Quokka Elite uses a 0.8-ohm refillable pod compatible with other Hayati Quokka pods, with resistance options ranging from 0.6 to 1.2 ohms. Designed for nic salts and 50/50 shortfills, it serves as an economical upgrade from Hayati’s prefilled vape options.
The integrated RGB light provides clear battery status by changing colour according to your power level, ensuring you’re never surprised. This offers a fast and convenient way to monitor your charge instantly.
Quokka Pod Compatibility
The Quokka Elite is equipped with a 0.8-ohm pod but allows you to easily switch to any Hayati Quokka Pod. Select from a range of resistances—0.6, 0.8, 1.0, or 1.2 ohms—to match your preferred draw style and e-liquid type. Each Quokka Pod features advanced Mesh coil technology for consistent, smooth, and flavourful vapor.
Free Delivery on all UK orders.
Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 5pm on Friday will not be processed until Monday. Delivery isn't guaranteed and is only a estimate at checkout Deliveries can take 1-3 Working Day.
Order cut-off for Royal Mail deliverys services is 5.00pm (UK time). Local Deliverys Cut Off time is 4pm Monday - Friday And we Deliver 5pm - 10pm Sameday. We try our best to accommodate and be as flexible as possible, please email us if you have any specific requirements on Use The Live Chat On the right side of the website