Privacy Policy
Privacy Policy
Your privacy matters to us
Our Commitment to Your Privacy
At Vapin Loud, we take your privacy on the Internet very seriously. This Privacy Policy explains what personal data we collect, how we use it, how we protect it, and your rights regarding your personal information. We are committed to protecting your privacy in accordance with the General Data Protection Regulation (GDPR) and UK data protection laws.
1. Information We Collect
We collect two types of information from site users:
Personal Data
Personal information that identifies you, including:
- Your name and contact details
- Delivery and billing addresses
- Email address and phone number
- Payment card details (processed securely)
- Order history and preferences
- Account login credentials
- Age verification information
Statistical & Technical Data
Non-personal information about how you use our website, including:
- IP address and browser type
- Pages visited and time spent on site
- Referring website or source
- Device information and operating system
- Cookies and similar tracking technologies
- Shopping behavior and preferences
2. How We Collect Your Information
We collect information when you:
- Create an account or register for our newsletter
- Place an order or make a purchase
- Contact us via email, phone, or live chat
- Complete age verification through 1Account
- Browse our website (through cookies and analytics)
- Participate in surveys, promotions, or competitions
- Leave product reviews or feedback
3. How We Use Your Information
We use your personal information for the following purposes:
Order Processing & Fulfillment
- Process and fulfill your orders
- Arrange delivery and shipping
- Send order confirmations and updates
- Handle returns, refunds, and warranty claims
Customer Service & Support
- Respond to your inquiries and requests
- Provide customer support and assistance
- Resolve disputes and troubleshoot issues
- Improve our products and services
Marketing & Communications
- Send promotional emails and newsletters (with your consent)
- Inform you about new products, offers, and updates
- Personalize your shopping experience
- You may unsubscribe from marketing emails at any time
Legal & Compliance
- Verify your age (18+ requirement for vaping products)
- Comply with legal obligations and regulations
- Prevent fraud and protect against security threats
- Enforce our terms and conditions
4. Payment Security
🔒 Secure Payment Processing
Your payment security is our top priority. Card payment details collected with your order are:
- Processed through secure, PCI-compliant payment gateways
- Encrypted using SSL technology during transmission
- Stored on secure servers operated by our payment processors
- Deleted immediately after payment is accepted or rejected
- Never stored on our servers or shared with third parties
We never see or store your complete card details. All payment processing is handled by our secure payment partners (SagePay and Shopify Payments).
5. Sharing Your Information
Your email address and personal information will never be made available to another organization for marketing purposes without your explicit consent.
We may share your information with trusted third parties only for the following purposes:
- Delivery Partners: Royal Mail and other courier services to fulfill your orders
- Payment Processors: SagePay, Shopify Payments, and Apple Pay for secure payment processing
- Age Verification: 1Account for age verification services
- Email Services: To send order confirmations and marketing emails (with consent)
- Analytics Providers: Google Analytics to improve our website performance
- Legal Requirements: When required by law or to protect our rights
All third-party service providers are required to protect your data and use it only for the purposes we specify.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyze website traffic.
What Are Cookies?
Cookies are small text files stored on your device that help us remember your preferences and improve your experience.
Types of Cookies We Use:
- Essential Cookies: Required for the website to function (shopping cart, checkout, login)
- Performance Cookies: Help us understand how visitors use our site (Google Analytics)
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Track your browsing to show relevant advertisements
You can control cookies through your browser settings. However, disabling cookies may affect website functionality.
7. Statistical Data & Analytics
We may log your IP address as you browse the site. This is purely for website statistics, recording the number of users to the site and which pages they visit.
This information does not tell us who you are, and we only use this to monitor the effectiveness of the site, improve user experience, and understand customer behavior patterns.
8. Your Rights Under GDPR
Under the General Data Protection Regulation (GDPR) and UK data protection laws, you have the following rights:
✅ Right to Access
Request a copy of the personal data we hold about you
✅ Right to Rectification
Correct any inaccurate or incomplete personal data
✅ Right to Erasure
Request deletion of your personal data ("right to be forgotten")
✅ Right to Restriction
Limit how we use your personal data
✅ Right to Portability
Receive your data in a portable format
✅ Right to Object
Object to processing of your personal data
To exercise any of these rights, please contact us at sales@vapinloud.co.uk
9. Marketing Communications
We will send you marketing information only if you have chosen to receive it. This includes:
- Email newsletters about new products and offers
- Promotional emails and special discounts
- Product recommendations based on your preferences
You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link at the bottom of any email or by contacting us directly.
10. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
- Order Information: Retained for 7 years for tax and accounting purposes
- Account Data: Retained until you request deletion or close your account
- Marketing Data: Retained until you unsubscribe or request removal
- Payment Data: Deleted immediately after transaction completion
11. Data Security
How We Protect Your Data
We implement appropriate technical and organizational measures to protect your personal data, including:
- SSL encryption for all data transmission
- Secure servers with restricted access
- Regular security audits and updates
- Staff training on data protection
- Secure backup systems
- PCI-DSS compliant payment processing
12. Children's Privacy
⚠️ Age Restriction
Our website and products are intended for individuals aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected data from a minor, we will delete it immediately.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
Contact Us About Privacy
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
VAPIN LOUD LIMITED
7 Tudor Parade, Well Hall Road
London SE9 6SX
United Kingdom
📧 Email: sales@vapinloud.co.uk
Last Updated: March 2026
By using our website, you acknowledge that you have read and understood this Privacy Policy.
