Warranty Policy

Understanding your warranty coverage and support options

Our Warranty Commitment

At Vapin Loud, we stand behind the quality of our products. This warranty policy explains your coverage options and the process for warranty claims during and after our 30-day support period.

⚠️ Important: 30-Day Transition

After 30 days from your purchase date, all warranty claims must be handled directly with the manufacturer. We cannot process warranty claims after this period. Please keep your proof of purchase as manufacturers will require it for warranty service.

What's Covered:

• Manufacturing defects in materials or workmanship
• Products that fail to function as intended under normal use
• Faulty components or parts
• Battery defects (excluding normal wear and degradation)
• Electronic failures not caused by misuse

What's NOT Covered:

• Damage from misuse, abuse, or improper handling
• Normal wear and tear (scratches, cosmetic damage)
• Damage from unauthorized modifications or repairs
• Water damage or liquid ingress
• Damage from using incorrect chargers or accessories
• Lost or stolen items
• Consumable items (coils, pods, e-liquids)
• Batteries older than 1 months or showing signs of physical damage

📍 Important Notice

After 30 days from your purchase date, you must contact the manufacturer directly for all warranty claims. Vapin Loud cannot process warranty claims after this period.

Why Contact the Manufacturer?

• Manufacturers provide extended warranty coverage (typically 3-12 months)
• They have specialised technical support for their products
• Direct manufacturer service ensures authentic replacement parts
• Faster resolution for product-specific issues

What You'll Need:

• Proof of purchase (receipt or order confirmation)
• Product serial number (usually found on the device or packaging)
• Description of the issue with photos/videos if possible
• Purchase date to verify warranty eligibility

Most vaping product manufacturers provide warranty support through their official websites. Here's how to find them:

Tip: Check the product packaging or user manual for specific manufacturer warranty information and contact details.

The following are NOT covered under any warranty (Vapin Loud or manufacturer):

🔋 Battery Safety & Warranty

• Batteries must be less than 1 months old from purchase date
• Damaged battery wraps void warranty - rewrap immediately if damaged
• Batteries showing physical damage (dents, tears, swelling) are not covered
• Always use the correct charger and follow manufacturer charging guidelines
• Battery capacity naturally degrades over time - this is not a defect
• Store batteries in protective cases when not in use

Under the UK Consumer Rights Act 2015, you have statutory rights that are separate from this warranty:

• Products must be as described, fit for purpose, and of satisfactory quality
• You have the right to a repair or replacement if goods are faulty
• You may be entitled to a refund if repair or replacement is not possible
  

This warranty policy does not affect your statutory rights as a consumer.

Warranty Questions?

For warranty claims within 30 days or questions about this policy, contact our customer service team.

For claims after 30 days, please contact the manufacturer directly using the information provided on your product packaging or the manufacturer's official website.

Last Updated: March 2026

Vapin Loud reserves the right to update this warranty policy at any time. Changes will be posted on this page.