Frequently Asked Questions
General Questions
What is vaping?
Vaping is the act of inhaling vapour produced by an electronic cigarette or vape device. Unlike traditional cigarettes, vapes heat e-liquid to create vapour rather than burning tobacco.
Is vaping safer than smoking?
Public Health England has stated that vaping is at least 95% less harmful than smoking traditional cigarettes. However, if you don't smoke, we don't recommend starting to vape.
What age do I need to be to purchase vaping products?
You must be 18 years or older to purchase any vaping products in the UK. We verify age at checkout and delivery.
Orders & Delivery
How long does delivery take?
Standard UK delivery typically takes 1-3 working days. We also offer next-day delivery options at checkout.
Do you offer free delivery?
Yes! We offer free standard delivery on orders over a certain amount. Check our delivery information page for current thresholds.
Can I track my order?
Absolutely! Once your order is dispatched, you'll receive a tracking number via email so you can follow your package every step of the way.
What if my order arrives damaged?
Please contact us immediately with photos of the damage. We'll arrange a replacement or refund as quickly as possible.
Products & Usage
What's the difference between starter vapes and advanced vapes?
Starter vapes are designed for beginners - they're simple to use, often draw-activated, and require minimal maintenance. Advanced vapes offer more customisation options like adjustable wattage, temperature control, and rebuildable components.
How do I choose the right nicotine strength?
Heavy smokers (20+ cigarettes/day) typically start with 18-20mg. Moderate smokers (10-20/day) often prefer 12mg. Light smokers may choose 6mg or lower. You can always adjust based on your needs.
How long do disposable vapes last?
This varies by product, but most disposables last between 600-3500 puffs depending on the model. Check individual product descriptions for specific details.
What e-liquid flavours do you offer?
We stock a wide range of flavours including fruit, menthol, tobacco, dessert, and beverage flavours. Browse our e-liquid collection to see our full selection.
How do I maintain my vape device?
Regular cleaning, proper charging, and timely coil replacement are key. Check out our battery safety tips page and individual product guides for specific maintenance instructions.
Returns & Refunds
What is your returns policy?
We accept returns within 14 days of delivery for unused, unopened products in their original packaging. Please see our Returns Policy page for full details.
Can I return e-liquids?
Due to hygiene regulations, we cannot accept returns on opened e-liquid bottles. Unopened bottles in original packaging can be returned within 14 days.
Safety & Regulations
Are your products TPD compliant?
Yes, all our products comply with UK TPD (Tobacco Products Directive) regulations, ensuring they meet strict safety and quality standards.
How should I store my e-liquids?
Store e-liquids in a cool, dark place away from direct sunlight and out of reach of children and pets. Always ensure bottles are tightly sealed.
What should I do if I experience issues with my device?
First, check our troubleshooting guides. If problems persist, contact our customer service team - we're here to help!
Contact & Support
How can I contact customer service?
You can reach us through our Contact Us page, via email, or by phone during business hours. We aim to respond to all enquiries within 24 hours.
Do you have physical store locations?
Yes! Visit our Store Locations page to find your nearest Vapin Loud shop.
Still have questions? Don't hesitate to contact us - our friendly team is always happy to help!
