IVG 2400 Rechargeable Vape Pod Device
Returns & Refunds Policy
We want you to be completely satisfied with your purchase
Our Commitment to You
At Vapin Loud, customer satisfaction is our priority. We've created a straightforward returns policy to make the process as smooth as possible. Please read the following terms carefully to understand your rights and our procedures.
14-Day Return Policy
You have 14 days after receiving your item to request a return. This cooling-off period is in accordance with UK Consumer Rights Act 2015.
Eligibility Requirements:
- Item must be in the same condition as received (unworn, unused, and undamaged)
- Must be in its original packaging with all tags and labels intact
- You'll need your receipt or proof of purchase
- Item must not fall under our non-returnable categories (see below)
How to Start a Return
Step 1: Contact Us
Email us at sales@vapinloud.co.uk with your order number and reason for return.
Step 2: Await Approval
We'll review your request and provide a return shipping label and instructions if approved.
Step 3: Ship Your Return
Package the item securely and ship using the provided label. Items returned without prior approval will not be accepted.
⚠️ Important Notice
Items returned without prior approval will not be accepted. Always contact us first at sales@vapinloud.co.uk before sending any items back.
Damages & Issues
Please inspect your order upon arrival. If you notice any defects, damage, or receive the wrong item:
- Notify us immediately (within 1 working day of delivery)
- Provide photos of the damage or incorrect item
- We'll evaluate and resolve the issue within 7 working days
- Replacement or refund will be provided at no additional cost to you
Note: Claims for damaged or incorrect items must be made within 1 working day of delivery. Claims made after this period may not be accepted.
Non-Returnable Items
Due to hygiene, safety, and regulatory requirements, the following items cannot be returned:
- E-Liquids and vape juice (opened or unopened)
- Vape tanks, pods, and coils (once opened or used)
- Drip tips and mouthpieces (hygiene items)
- Batteries (once packaging is opened)
- Custom or personalised products
- Sale items and clearance products
- Gift cards and vouchers
- Disposable vapes (once packaging is opened)
Exchanges
The quickest way to get the item you want:
- Return your current item following the policy above
- Once approved and received, place a new order for the desired item
- We'll process your refund within 5-7 working days of receiving the return
Note: We process returns as refunds rather than direct exchanges. This ensures you receive the correct item quickly without waiting for the return to be processed first.
Ordered the Wrong Item?
If you've selected the incorrect product by mistake:
- You are responsible for return shipping costs
- The item must be returned in original, unused condition
- We'll process the exchange once the item is received and inspected
- Refunds will be issued to your original payment method
Refund Processing
Timeline & Process:
- Once we receive your return, we'll inspect it within 2-3 working days
- If approved, refunds are processed within 5-7 working days
- Refunds are issued to your original payment method
- Depending on your bank, it may take an additional 3-5 business days for the refund to appear in your account
- You'll receive an email confirmation once your refund has been processed
Partial Refunds: In some cases, partial refunds may be granted for items returned in less than perfect condition, with visible signs of use, or missing original packaging.
Faulty Products
If you receive a faulty or defective product:
- Contact us immediately with details and photos of the fault
- We'll arrange a free return and provide a prepaid shipping label
- You'll receive a full refund or replacement at no cost
- Manufacturer warranties apply to eligible products
Your Consumer Rights
Under the UK Consumer Rights Act 2015, you have the right to:
- Receive goods that are as described, fit for purpose, and of satisfactory quality
- A repair or replacement if goods are faulty
- A full or partial refund if a repair or replacement is not possible
- Return faulty digital content and receive compensation
This policy does not affect your statutory rights as a consumer.
Questions About Returns?
Our customer service team is here to help with any questions or concerns about returns, refunds, or exchanges.
📧 Email: sales@vapinloud.co.uk
📍 Address: VAPIN LOUD LIMITED
7 Tudor Parade, Well Hall Road
London SE9 6SX, United Kingdom
Last Updated: March 2026
Vapin Loud reserves the right to update this returns policy at any time. Changes will be posted on this page.
WHY CHOOSE VAPIN LOUD?
ROYAL MAIL NEXT DAY DELIVERY
Your Next-Day Solution, Delivered Fast
SAME DAY DISPATCH BY 5PM
We ship 5 days in week
ONLINE SECURED PAYMENTS
We accept all major credit cards.
24/7 HELP CENTER
Dedicated 24/7 support via Live Chat
PRODUCT DETAILS
The UK's first 2400-puff rechargeable is now available - the IVG 2400 rechargeable. It comes with four 2ml pods, four mesh coils, and a rotating pod system. After one e-liquid pod is finished, users can simply twist the device to start using a new pod - making it TPD compliant.
Packaged with a powerful 1500mAh battery that delivers 2400 puffs, each device is pre-filled with 20mg salt nicotine, providing a smooth throat hit and enhanced flavour. Plus, the 2400 disposable vape is 75% more eco-friendly than regular rechargeable, cutting down on plastic and battery waste. Compared to competitors, the 2400 IVG rechargeable boasts 95% greater value per puff.
Designed to be used wherever you are, the new I VG 2400 vape device is the perfect compact size to fit in your pocket; perfect for an on-the-go lifestyle.
It is high-quality rechargeable vape that can bring more puffs and a more pure flavour. It has the most realistic preference and lasting taste performance, making it superior to other rechargeable electronic cigarettes. You will be surprised by the purer and smoother taste.
Please note: Type-C USB charging cable is NOT included and must be purchased separately if required.
SPECIFICATIONS:
- Battery: 1500mAh built-in battery
- Nicotine content: 2%Nic Salt
- Draw Activation
- Unique style design
- TPD Compliant
- Slimline, Compact and Easy to Pocket
New in 4 in 1 Amazing Editions!!
- Banana Edition Banana Pineapple Coconut Ice, Banana Ice, Banana Strawberry Blueberry Ice, Banana Orange Ice
- Berry Edition Berry Lemonade Ice, Blue Razz Cherry, Strawberry Raspberry Cherry, Blue Razz Pineapple
- Cherry Edition Blue Razz Cherry, Fizzy Cherry, Lemon Cherry Ice, Cherry Peach Lemonade
- Coffee Edition Hazel Espresso, Coconut Coffee Cream, Caramel Coffee
- Fizzy Edition Fizzy Cherry, Fizzy Orange, Fizzy Lemon, Fizzy Cola
- Fruits Edition Blueberry, Grape, Mango, Watermelon
- Lemon Edition Lemon and Lime, Lemon Ice, Lemon Passionfruit Ice, Lemon Tangerine Ice
- Pineapple Edition Pineapple Banana Strawberry, Pineapple Passionfruit, Pineapple Peach Mango, Pineapple Ice
- Plum Editions Plum Blue Razz, Plum Cherry, Plum Pomegranate, Plum Raspberry)
- Strawberry Edition Strawberry Ice, Strawberry Kiwi, Strawberry Watermelon Fusion, Strawberry Raspberry Ice
- Blue Edition Blue Raspberry Ice, Blueberry Fusion, Ice Pop, Professor Blue
- Exotic Edition Vanilla, Peach Mango Ice, Strawberry Banana Coconut, Pineapple Ice.
- Mint Edition Snow Mint, Spearmint, Classic Menthol, Strawberry Mint
- Pink Edition Strawberry Ice, Strawberry Watermelon, Strawberry Mint Menthol
- Juicy Edition Pomegranate Pear Lemon , Strawberry Raspberry Ice , Blueberry Cherry Cranberry , Orange Brew ,
- Purple Edition Blue Razz Cherry, Fizzy Cherry, Grape Ice, Plum Blue Razz
- Red Edition Plum Cherry - Discover pure bliss as the sweet, sun-kissed plums intertwine with the zingy essence of cherries.
- Summer Edition Yummy Gummy, Cola Lime, Strawberry Watermelon Fusion, Blue Raspberry Ice.
- Special Edition Lemon and Lime, Pineapple Ice menthol. This flavour is juicy and refreshing, Blue Raspberry Ice and an icy menthol finish, Fizzy Cherry
- Tobacco Edition 2 x Creamy Tobacco, 2 x Sweet Tobacco
- Yellow Edition Fresh Mint Menthol Mojito, Lemon & Lime, Pineapple Ice,
- Watermelon Edition Watermelon Ice, Strawberry Watermelon, Sweet Watermelon, and Sour Watermelon Kiwi.
- Blackcurrant Edition Blackcurrant Ice, Blackcurrant Apple, Blackcurrant Pineapple , and Blackcurrant Berry Blend.
- Red Raspberry Edition Raspberry Lemon Soda, Sour Raspberry, Raspberry Kiwi, and Raspberry Ice.
- Grape Edition Grape Soda, Grape Blackcurrant Ice, Grape Kiwi Ice, and Grape Lemon Soda.
- Apple Edition Red Apple Ice, Apple Pineapple Peach, Apple Peach, and Double Apple.
- Peach Edition Peach Apple, Peach Pineapple Mango, Peach Cherry Soda, and Peach Ice.
- Blueberry Edition Sour Blueberry Raspberry, Blue Razz Soda, Blueberry, and Blueberry Raspberry
- Kiwi Edition Kiwi Passionfruit Guava, Sour Kiwi Watermelon, Kiwi Strawberry, and Kiwi Ice.
- Citrus Edition Citrus Pineapple, Lemon Soda, Lemon & Lime, and Passionfruit Pineapple.
- Mango Edition Mango Banana, Mango Pineapple Peach, Triple Mango, and Mango.


