IVG PRO 12 Refill Pod 20mg
Returns & Refunds Policy
We want you to be completely satisfied with your purchase
Our Commitment to You
At Vapin Loud, customer satisfaction is our priority. We've created a straightforward returns policy to make the process as smooth as possible. Please read the following terms carefully to understand your rights and our procedures.
14-Day Return Policy
You have 14 days after receiving your item to request a return. This cooling-off period is in accordance with UK Consumer Rights Act 2015.
Eligibility Requirements:
- Item must be in the same condition as received (unworn, unused, and undamaged)
- Must be in its original packaging with all tags and labels intact
- You'll need your receipt or proof of purchase
- Item must not fall under our non-returnable categories (see below)
How to Start a Return
Step 1: Contact Us
Email us at sales@vapinloud.co.uk with your order number and reason for return.
Step 2: Await Approval
We'll review your request and provide a return shipping label and instructions if approved.
Step 3: Ship Your Return
Package the item securely and ship using the provided label. Items returned without prior approval will not be accepted.
⚠️ Important Notice
Items returned without prior approval will not be accepted. Always contact us first at sales@vapinloud.co.uk before sending any items back.
Damages & Issues
Please inspect your order upon arrival. If you notice any defects, damage, or receive the wrong item:
- Notify us immediately (within 1 working day of delivery)
- Provide photos of the damage or incorrect item
- We'll evaluate and resolve the issue within 7 working days
- Replacement or refund will be provided at no additional cost to you
Note: Claims for damaged or incorrect items must be made within 1 working day of delivery. Claims made after this period may not be accepted.
Non-Returnable Items
Due to hygiene, safety, and regulatory requirements, the following items cannot be returned:
- E-Liquids and vape juice (opened or unopened)
- Vape tanks, pods, and coils (once opened or used)
- Drip tips and mouthpieces (hygiene items)
- Batteries (once packaging is opened)
- Custom or personalised products
- Sale items and clearance products
- Gift cards and vouchers
- Disposable vapes (once packaging is opened)
Exchanges
The quickest way to get the item you want:
- Return your current item following the policy above
- Once approved and received, place a new order for the desired item
- We'll process your refund within 5-7 working days of receiving the return
Note: We process returns as refunds rather than direct exchanges. This ensures you receive the correct item quickly without waiting for the return to be processed first.
Ordered the Wrong Item?
If you've selected the incorrect product by mistake:
- You are responsible for return shipping costs
- The item must be returned in original, unused condition
- We'll process the exchange once the item is received and inspected
- Refunds will be issued to your original payment method
Refund Processing
Timeline & Process:
- Once we receive your return, we'll inspect it within 2-3 working days
- If approved, refunds are processed within 5-7 working days
- Refunds are issued to your original payment method
- Depending on your bank, it may take an additional 3-5 business days for the refund to appear in your account
- You'll receive an email confirmation once your refund has been processed
Partial Refunds: In some cases, partial refunds may be granted for items returned in less than perfect condition, with visible signs of use, or missing original packaging.
Faulty Products
If you receive a faulty or defective product:
- Contact us immediately with details and photos of the fault
- We'll arrange a free return and provide a prepaid shipping label
- You'll receive a full refund or replacement at no cost
- Manufacturer warranties apply to eligible products
Your Consumer Rights
Under the UK Consumer Rights Act 2015, you have the right to:
- Receive goods that are as described, fit for purpose, and of satisfactory quality
- A repair or replacement if goods are faulty
- A full or partial refund if a repair or replacement is not possible
- Return faulty digital content and receive compensation
This policy does not affect your statutory rights as a consumer.
Questions About Returns?
Our customer service team is here to help with any questions or concerns about returns, refunds, or exchanges.
📧 Email: sales@vapinloud.co.uk
📍 Address: VAPIN LOUD LIMITED
7 Tudor Parade, Well Hall Road
London SE9 6SX, United Kingdom
Last Updated: March 2026
Vapin Loud reserves the right to update this returns policy at any time. Changes will be posted on this page.
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PRODUCT DETAILS
IVG PRO 12 Refill Pod — 2ml / 20mg
Designed for the IVG PRO 12 · 2ml prefilled pod + 10ml refill · Up to 10,000 puffs · 20mg nic salt · MTL vaping · 38 flavours.
The IVG PRO 12 Refill Pod is the official refill system for the IVG PRO 12 vape kit. Each pack contains a 2ml prefilled pod and a 10ml refill container — giving you 12ml of e-liquid in total and up to 10,000 puffs per pack, equivalent to approximately 16 single-use disposables. Delivering 20mg nic salt with a smooth MTL (Mouth To Lung) inhale, the IVG PRO 12 Refill Pod is available in 38 flavours. Select your flavour from the variant selector above.
Key Features
Designed for the IVG PRO 12
The IVG PRO 12 Refill Pod is the official refill system for the IVG PRO 12 vape kit — engineered to work seamlessly with the device for consistent performance and flavour delivery. Not compatible with other devices.
2ml Prefilled Pod + 10ml Refill Container
Each pack contains a 2ml prefilled pod ready to vape immediately, plus a 10ml refill container to top up the pod when it runs low — giving you 12ml of e-liquid per pack in total.
Up to 10,000 Puffs
Up to 10,000 puffs per pack — equivalent to approximately 16 single-use disposables. A significantly more cost-effective and sustainable alternative to buying individual disposables.
20mg Nicotine Salt — MTL Vaping
Formulated with 20mg nicotine salt for a smooth, satisfying throat hit with an MTL (Mouth To Lung) inhale — closely replicating the draw of a traditional cigarette. Ideal for smokers transitioning to vaping.
38 Flavours
38 flavours spanning fruits, ice blends, menthol, fizzy, candy, and tobacco profiles — one of the broadest refill pod ranges available.
How to Use
- Remove the IVG PRO 12 Refill Pod pack from its packaging.
- Attach the 2ml prefilled pod to the 10ml refill container.
- Slide both components into your IVG PRO 12 device.
- Vape immediately — the pod is prefilled and ready to use.
- When the e-liquid runs low, the refill container automatically tops up the pod.
- When both the pod and refill container are empty, replace with a new pack.
Flavour Profiles
Banana Ice
Sweet, ripe banana with a cool icy finish — smooth and creamy on the inhale with a refreshing menthol exhale.
Blue Raspberry Ice
Tangy blue raspberry with a cool icy finish — bold, fruity, and refreshing.
Blue Razz Retro
A retro-inspired blue raspberry candy profile — sweet, tangy, and nostalgic.
Blue Sour Raspberry
Bold blue raspberry with a sharp, sour edge — intensely tangy and fruity.
Blueberry Mint
Sweet blueberry with a cool mint finish — fruity and refreshing.
Blueberry Raspberry
Sweet blueberry and tangy raspberry — a well-balanced berry blend.
Cherry Ice
Sweet, ripe cherry with a cool icy finish — fruity and refreshing.
Classic Menthol
A clean, pure menthol — strong, icy, and invigorating. Ideal for customers transitioning from menthol cigarettes.
Cola Frost
Classic cola with a cool, frosty finish — fizzy, sweet, and refreshing.
Double Apple
A rich, intensified apple blend — sweet and crisp with a deep, rounded apple character.
Double Mango
A rich, intensified mango experience — sweet, tropical, and deeply fruity.
Fizzy Cherry
Sweet, ripe cherry with a fizzy, effervescent twist — like a cherry soda in vapour form.
Fizzy Orange
Bright, zesty orange with a fizzy, effervescent character — like a sparkling orange soda.
Fizzy Strawberry
Sweet strawberry with a fizzy, sparkling finish — fun and fruity.
Fresh Mint
Clean, crisp fresh mint — cool and invigorating without the intensity of menthol.
Grape Ice
Sweet, juicy grape with a cool icy finish — bold and refreshing.
Green Fruits
A fresh blend of green fruits — crisp, light, and naturally fruity with apple, pear, and melon notes.
Hub Blast
A signature IVG blend — a bold, sweet mixed fruit burst with a cool finish.
Kiwi Passionfruit Guava
A tropical trio of tangy kiwi, exotic passionfruit, and sweet guava — vibrant, juicy, and complex.
Lemon Lime
Sharp lemon and zesty lime — bright, citrus-forward, clean and refreshing.
Mixed Berry
A rich blend of mixed berries — sweet, tangy, and deeply fruity.
Peach Ice
Soft, sweet peach with a cool icy finish — juicy and refreshing.
Pineapple Ice
Sweet, tropical pineapple with a cool icy finish — juicy and refreshing.
Pineapple Tropic
A tropical pineapple blend with exotic fruit notes — vibrant, sweet, and summery.
Pink Lemonade
Sweet, fruity lemonade with a pink berry twist — refreshing and slightly tart.
Polar Mint
An intensely cool polar mint — icy, clean, and invigorating.
Rainbow Burst
A vibrant, multi-fruit candy burst — sweet, colourful, and fun.
Raspberry Blast
A bold, intense raspberry — sweet, tangy, and full-flavoured.
Red Sour Raspberry
Rich red raspberry with a sharp, sour edge — bold and tangy.
Sour Cherry Watermelon
Tart sour cherry meets fresh, juicy watermelon — a bold sweet-sour fruit pairing.
Spearmint
A smooth, sweet spearmint — cooler and softer than menthol, clean and refreshing.
Strawberry Hub
A signature IVG strawberry blend — sweet, ripe, and full-flavoured.
Strawberry Ice
Sweet, ripe strawberry with a cool menthol finish — one of the most consistently popular flavours.
Strawberry Kiwi
Sweet strawberry and tangy kiwi — a light, fruity combination.
Strawberry Raspberry Cherry
A triple berry blend of strawberry, raspberry, and cherry — rich, complex, and deeply fruity.
Strawberry Raspberry Ice
Sweet strawberry and tangy raspberry with a cool icy exhale — fruity and refreshing.
Strawberry Watermelon
Sweet strawberry and fresh watermelon — light, juicy, and naturally fruity.
Tobacco
A smooth, traditional tobacco flavour — clean and familiar, ideal for customers transitioning from smoking.
Available Flavours
Select your preferred flavour from the variant selector above.
What's in the Box
- 1 x 2ml Prefilled Pod
- 1 x 10ml Refill Container
Product Specifications
| Brand | IVG (I VG) |
| Compatible Device | IVG PRO 12 |
| Pod Volume | 2ml (prefilled) |
| Refill Container | 10ml |
| Total E-liquid | 12ml per pack |
| Puff Count | Up to 10,000 puffs |
| Nicotine Strength | 20mg |
| Nicotine Type | Nicotine salt |
| Vaping Style | MTL (Mouth To Lung) |
| Flavours Available | 38 flavours |
Related Products
The device these pods are designed for — required to use the IVG PRO 12 Refill Pods
Popular 20mg nic salt range — great for customers exploring other e-liquid options
20 flavours of premium nic salt at 20mg — fruits, ice, candy, menthol & tobacco
Frequently Asked Questions
Is the IVG PRO 12 Refill Pod compatible with other devices?
No — the IVG PRO 12 Refill Pod is designed exclusively for use with the IVG PRO 12 vape kit. It is not compatible with other devices.
How many puffs do I get per pack?
Each pack provides up to 10,000 puffs — equivalent to approximately 16 single-use disposables. Actual puff count will vary depending on individual usage patterns.
How does the refill system work?
Attach the 2ml prefilled pod to the 10ml refill container, then slide both into the IVG PRO 12 device. The refill container automatically tops up the pod as you vape. When both are empty, replace with a new pack.
Where can I buy IVG PRO 12 Refill Pods?
Order online at vapinloud.co.uk with fast UK delivery, or visit us in person at our Eltham, Plumstead, Welling, Crayford, or Hoo stores.
Important Information
Contains nicotine. For adult use only (18+). Keep out of reach of children. Not a smoking cessation product.
🛒 Available now at Vapin Loud — shop online at vapinloud.co.uk or visit us in-store at our Eltham, Plumstead, Welling, Crayford or Hoo locations. Need help? Contact our team.
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