IVG PRO 2 Prefilled Vape Kit
Returns & Refunds Policy
We want you to be completely satisfied with your purchase
Our Commitment to You
At Vapin Loud, customer satisfaction is our priority. We've created a straightforward returns policy to make the process as smooth as possible. Please read the following terms carefully to understand your rights and our procedures.
14-Day Return Policy
You have 14 days after receiving your item to request a return. This cooling-off period is in accordance with UK Consumer Rights Act 2015.
Eligibility Requirements:
- Item must be in the same condition as received (unworn, unused, and undamaged)
- Must be in its original packaging with all tags and labels intact
- You'll need your receipt or proof of purchase
- Item must not fall under our non-returnable categories (see below)
How to Start a Return
Step 1: Contact Us
Email us at sales@vapinloud.co.uk with your order number and reason for return.
Step 2: Await Approval
We'll review your request and provide a return shipping label and instructions if approved.
Step 3: Ship Your Return
Package the item securely and ship using the provided label. Items returned without prior approval will not be accepted.
⚠️ Important Notice
Items returned without prior approval will not be accepted. Always contact us first at sales@vapinloud.co.uk before sending any items back.
Damages & Issues
Please inspect your order upon arrival. If you notice any defects, damage, or receive the wrong item:
- Notify us immediately (within 1 working day of delivery)
- Provide photos of the damage or incorrect item
- We'll evaluate and resolve the issue within 7 working days
- Replacement or refund will be provided at no additional cost to you
Note: Claims for damaged or incorrect items must be made within 1 working day of delivery. Claims made after this period may not be accepted.
Non-Returnable Items
Due to hygiene, safety, and regulatory requirements, the following items cannot be returned:
- E-Liquids and vape juice (opened or unopened)
- Vape tanks, pods, and coils (once opened or used)
- Drip tips and mouthpieces (hygiene items)
- Batteries (once packaging is opened)
- Custom or personalised products
- Sale items and clearance products
- Gift cards and vouchers
- Disposable vapes (once packaging is opened)
Exchanges
The quickest way to get the item you want:
- Return your current item following the policy above
- Once approved and received, place a new order for the desired item
- We'll process your refund within 5-7 working days of receiving the return
Note: We process returns as refunds rather than direct exchanges. This ensures you receive the correct item quickly without waiting for the return to be processed first.
Ordered the Wrong Item?
If you've selected the incorrect product by mistake:
- You are responsible for return shipping costs
- The item must be returned in original, unused condition
- We'll process the exchange once the item is received and inspected
- Refunds will be issued to your original payment method
Refund Processing
Timeline & Process:
- Once we receive your return, we'll inspect it within 2-3 working days
- If approved, refunds are processed within 5-7 working days
- Refunds are issued to your original payment method
- Depending on your bank, it may take an additional 3-5 business days for the refund to appear in your account
- You'll receive an email confirmation once your refund has been processed
Partial Refunds: In some cases, partial refunds may be granted for items returned in less than perfect condition, with visible signs of use, or missing original packaging.
Faulty Products
If you receive a faulty or defective product:
- Contact us immediately with details and photos of the fault
- We'll arrange a free return and provide a prepaid shipping label
- You'll receive a full refund or replacement at no cost
- Manufacturer warranties apply to eligible products
Your Consumer Rights
Under the UK Consumer Rights Act 2015, you have the right to:
- Receive goods that are as described, fit for purpose, and of satisfactory quality
- A repair or replacement if goods are faulty
- A full or partial refund if a repair or replacement is not possible
- Return faulty digital content and receive compensation
This policy does not affect your statutory rights as a consumer.
Questions About Returns?
Our customer service team is here to help with any questions or concerns about returns, refunds, or exchanges.
📧 Email: sales@vapinloud.co.uk
📍 Address: VAPIN LOUD LIMITED
7 Tudor Parade, Well Hall Road
London SE9 6SX, United Kingdom
Last Updated: March 2026
Vapin Loud reserves the right to update this returns policy at any time. Changes will be posted on this page.
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PRODUCT DETAILS
🚀 IVG PRO 2 Prefilled Vape Kit
Experience the next generation of prefilled vaping with the IVG PRO 2. Combining the convenience of disposables with the sustainability of rechargeable devices, this premium kit delivers exceptional flavour and performance from one of the UK's most trusted vape brands. Enjoy IVG's legendary flavours in a sleek, eco-friendly system that's built to last.
✨ Key Features
- Device Type: Rechargeable prefilled pod system
- Battery: Built-in rechargeable battery with USB-C fast charging
- Weight: Just 70g – ultra-lightweight and pocket-friendly
- Activation: Draw-activated (inhale to vape – no buttons)
- Vaping Style: MTL (Mouth-to-Lung) for cigarette-like satisfaction
- Pods: Replaceable prefilled pods with premium IVG e-liquid
- Design: Sleek, ergonomic, and portable
- Compliance: Fully TPD compliant
🔋 Rechargeable & Sustainable
Unlike traditional disposables that you throw away after use, the IVG PRO 2 features a rechargeable battery that ensures you can use every drop of e-liquid in each pod. Simply charge via USB-C (cable included) and keep vaping. This innovative design reduces waste, saves money, and delivers consistent performance – the best of both worlds.
💡 What Are Prefilled Pod Systems?
Prefilled pod systems represent the evolution of vaping technology. They combine the simplicity of disposables (no refilling, no coil changes) with the sustainability of rechargeable devices. Each pod comes pre-filled with premium e-liquid and features a built-in coil. When empty, simply swap in a new pod. The rechargeable battery means you only replace what's used – not the entire device.
🎯 Who Is This For?
- Beginners seeking a simple, no-fuss vaping solution
- Ex-smokers transitioning to a satisfying MTL experience
- Experienced vapers wanting a convenient backup or travel device
- On-the-go users who value portability and ease of use
- Eco-conscious vapers looking to reduce disposable waste
- Flavour enthusiasts who trust IVG's premium e-liquids
✅ Why Choose IVG?
IVG (I VG) is one of the UK's most respected e-liquid manufacturers, renowned for creating authentic, well-balanced flavours that satisfy from first to last puff. With years of expertise and a commitment to quality, IVG products deliver premium taste and reliable performance you can trust.
🌈 Premium IVG Flavours
The IVG PRO 2 system offers a wide range of IVG's signature flavour profiles, from vibrant fruity blends to refreshing menthol options. Each pod is filled with the same premium e-liquid that made IVG famous, ensuring authentic, satisfying taste in every puff. Available in multiple flavours – select your favourite from the dropdown menu!
❓ Frequently Asked Questions
Q: How do I use the IVG PRO 2?
A: Simply insert a prefilled pod into the device, wait a few seconds for the e-liquid to saturate the coil, then inhale through the mouthpiece to activate. The device is draw-activated with no buttons to press. When the pod is empty, remove it and insert a new one.
Q: How do I charge the device?
A: The IVG PRO 2 features USB-C charging for fast, convenient recharging. Connect the device to any USB-C cable and power source (wall adapter, computer, or power bank). An LED indicator shows charging status. Charging typically takes 30-60 minutes depending on battery level.
Q: How long does each pod last?
A: Pod longevity depends on individual usage patterns. For an average user taking 200-300 puffs daily, each prefilled pod typically lasts 1-3 days. The device will produce less vapour or a slightly different taste when the pod is nearing empty.
Q: Can I refill the pods?
A: No, IVG PRO 2 pods are designed as sealed, single-use prefilled units to ensure optimal flavour quality, safety, and consistency. Once empty, dispose of the pod responsibly and insert a fresh one. This design prevents leaks and maintains the integrity of IVG's premium e-liquid formulations.
Q: What flavours are available?
A: The IVG PRO 2 system offers a wide range of IVG's signature flavour profiles, from fruity blends to menthol options. Check the dropdown menu for current flavour availability. IVG is renowned for authentic, well-balanced flavours that satisfy from first to last puff.
Q: Is this suitable for beginners?
A: Absolutely! The IVG PRO 2 is one of the most beginner-friendly devices available. With no buttons, no settings, and no maintenance required, it's as simple as inserting a pod and inhaling. The MTL draw mimics the sensation of smoking, making it ideal for those transitioning from cigarettes.
Q: How is this more eco-friendly than disposables?
A: Traditional disposable vapes discard the entire device (battery, electronics, and all) after use. The IVG PRO 2's rechargeable design means you only replace the small prefilled pod, keeping the battery and main device in use. This significantly reduces electronic waste and environmental impact while maintaining convenience.
Q: What's included in the kit?
A: The IVG PRO 2 kit includes the rechargeable device, prefilled pod(s), and a USB-C charging cable. Check the product packaging for exact contents. Additional replacement pods are sold separately.
Q: Is this TPD compliant?
A: Yes, all IVG products, including the PRO 2 system, are fully TPD (Tobacco Products Directive) compliant for sale in the UK and EU. This ensures the product meets strict safety, quality, and labelling standards.
Q: How do I know when to charge the battery?
A: The device features an LED indicator that will flash or change colour when the battery is low. You may also notice reduced vapour production. Simply connect to a USB-C charger to recharge. It's good practice to charge the device when not in use to ensure it's always ready.
📦 What's Included
- 1 x IVG PRO 2 rechargeable device
- Prefilled pod(s) with premium IVG e-liquid
- USB-C charging cable
- User manual
👍 Why Choose IVG PRO 2?
- ✅ Trusted Brand: IVG is one of the UK's most respected e-liquid manufacturers
- ✅ Premium Quality: Superior build quality and authentic flavours
- ✅ Cost-Effective: Lower long-term cost than traditional disposables
- ✅ Sustainable Choice: Rechargeable design reduces waste
- ✅ Hassle-Free: No refilling, no coil changes, no complicated settings
- ✅ Portable: Lightweight 70g design fits easily in pocket or bag
- ✅ Consistent Performance: Rechargeable battery ensures reliable power
- ✅ TPD Compliant: Meets all UK and EU safety standards


