Lost Mary NERA 15K Vape KIT
Returns & Refunds Policy
We want you to be completely satisfied with your purchase
Our Commitment to You
At Vapin Loud, customer satisfaction is our priority. We've created a straightforward returns policy to make the process as smooth as possible. Please read the following terms carefully to understand your rights and our procedures.
14-Day Return Policy
You have 14 days after receiving your item to request a return. This cooling-off period is in accordance with UK Consumer Rights Act 2015.
Eligibility Requirements:
- Item must be in the same condition as received (unworn, unused, and undamaged)
- Must be in its original packaging with all tags and labels intact
- You'll need your receipt or proof of purchase
- Item must not fall under our non-returnable categories (see below)
How to Start a Return
Step 1: Contact Us
Email us at sales@vapinloud.co.uk with your order number and reason for return.
Step 2: Await Approval
We'll review your request and provide a return shipping label and instructions if approved.
Step 3: Ship Your Return
Package the item securely and ship using the provided label. Items returned without prior approval will not be accepted.
⚠️ Important Notice
Items returned without prior approval will not be accepted. Always contact us first at sales@vapinloud.co.uk before sending any items back.
Damages & Issues
Please inspect your order upon arrival. If you notice any defects, damage, or receive the wrong item:
- Notify us immediately (within 1 working day of delivery)
- Provide photos of the damage or incorrect item
- We'll evaluate and resolve the issue within 7 working days
- Replacement or refund will be provided at no additional cost to you
Note: Claims for damaged or incorrect items must be made within 1 working day of delivery. Claims made after this period may not be accepted.
Non-Returnable Items
Due to hygiene, safety, and regulatory requirements, the following items cannot be returned:
- E-Liquids and vape juice (opened or unopened)
- Vape tanks, pods, and coils (once opened or used)
- Drip tips and mouthpieces (hygiene items)
- Batteries (once packaging is opened)
- Custom or personalised products
- Sale items and clearance products
- Gift cards and vouchers
- Disposable vapes (once packaging is opened)
Exchanges
The quickest way to get the item you want:
- Return your current item following the policy above
- Once approved and received, place a new order for the desired item
- We'll process your refund within 5-7 working days of receiving the return
Note: We process returns as refunds rather than direct exchanges. This ensures you receive the correct item quickly without waiting for the return to be processed first.
Ordered the Wrong Item?
If you've selected the incorrect product by mistake:
- You are responsible for return shipping costs
- The item must be returned in original, unused condition
- We'll process the exchange once the item is received and inspected
- Refunds will be issued to your original payment method
Refund Processing
Timeline & Process:
- Once we receive your return, we'll inspect it within 2-3 working days
- If approved, refunds are processed within 5-7 working days
- Refunds are issued to your original payment method
- Depending on your bank, it may take an additional 3-5 business days for the refund to appear in your account
- You'll receive an email confirmation once your refund has been processed
Partial Refunds: In some cases, partial refunds may be granted for items returned in less than perfect condition, with visible signs of use, or missing original packaging.
Faulty Products
If you receive a faulty or defective product:
- Contact us immediately with details and photos of the fault
- We'll arrange a free return and provide a prepaid shipping label
- You'll receive a full refund or replacement at no cost
- Manufacturer warranties apply to eligible products
Your Consumer Rights
Under the UK Consumer Rights Act 2015, you have the right to:
- Receive goods that are as described, fit for purpose, and of satisfactory quality
- A repair or replacement if goods are faulty
- A full or partial refund if a repair or replacement is not possible
- Return faulty digital content and receive compensation
This policy does not affect your statutory rights as a consumer.
Questions About Returns?
Our customer service team is here to help with any questions or concerns about returns, refunds, or exchanges.
📧 Email: sales@vapinloud.co.uk
📍 Address: VAPIN LOUD LIMITED
7 Tudor Parade, Well Hall Road
London SE9 6SX, United Kingdom
Last Updated: March 2026
Vapin Loud reserves the right to update this returns policy at any time. Changes will be posted on this page.
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PRODUCT DETAILS
Lost Mary NERA 15K Vape Kit
Lost Mary · 800mAh · Up to 15,000 Puffs · 12ml E-Liquid · Mesh Coil Pod · Normal & Turbo Mode · Curved Display · 20mg Nic Salt · 41 Flavours · TPD Compliant.
The Lost Mary NERA 15K Vape Kit is an innovative, fully compliant alternative to single-use disposable vapes. Delivering up to 15,000 puffs from a 12ml e-liquid capacity, it is powered by an 800mAh battery with rapid USB-C recharging. The kit includes prefilled mesh coil pods and e-liquid containers filled with popular Lost Mary flavours in 20mg nic salt — available in dual-flavour edition pods or single-flavour options. An interactive curved display screen, Normal and Turbo mode, and a simple pod-swap system make the NERA 15K a premium, sustainable vaping solution. Available in 41 flavours — select from the variant selector above.
Key Features
Up to 15,000 Puffs — Compliant & Sustainable
The Lost Mary NERA 15K delivers up to 15,000 puffs — equivalent to approximately six single-use disposable vapes — in a fully compliant, refillable pod system. Simply swap the pod when empty and continue vaping, reducing waste without sacrificing convenience.
800mAh Battery — Normal & Turbo Mode
Powered by an 800mAh battery with rapid USB-C recharging (cable not included), the NERA 15K offers both Normal and Turbo vaping modes — giving customers control over their vapour output and battery life throughout the day.
Prefilled Mesh Coil Pods — Dual or Single Flavour
Each kit includes prefilled mesh coil pods and e-liquid containers loaded with 20mg nic salt Lost Mary e-liquid. Choose from dual-flavour edition pods (two flavours in one pod) or single-flavour options — catering to a wide range of customer preferences.
Interactive Curved Display Screen
The NERA 15K features an interactive curved display screen showing real-time vaping data including puff count, battery level, and mode selection — a premium feature that sets it apart from standard pod kits and disposables at this price point.
41 Flavours — Huge Retail Range
Available across 41 flavours covering fruit, ice, berry, drinks, and more. A wide flavour range drives repeat purchases and makes for a visually appealing retail display. Select your preferred flavour from the variant selector above.
What's in the Box
| ✓ 1 × Lost Mary NERA 15K Device |
| ✓ Prefilled Mesh Coil Pod(s) (20mg Nic Salt) |
| ✓ E-Liquid Refill Container(s) (20mg Nic Salt) |
Please note: USB-C charging cable is NOT included and must be purchased separately.
Product Specifications
| Brand | Lost Mary |
| Product | NERA 15K Vape Kit |
| Battery | 800mAh (USB-C fast charge, cable not included) |
| Puff Count | Up to 15,000 puffs |
| E-Liquid Capacity | 12ml total |
| Coil | Mesh Coil Pod |
| Nicotine Strength | 20mg (2%) Nic Salt |
| Pod Options | Dual Flavour Edition or Single Flavour |
| Modes | Normal & Turbo |
| Display | Interactive Curved Screen |
| Charging | USB-C (cable not included) |
| Flavours Available | 41 flavours |
Frequently Asked Questions
How many puffs does the Lost Mary NERA 15K provide?
The Lost Mary NERA 15K provides up to 15,000 puffs. Actual puff count may vary depending on draw length and mode selected (Normal or Turbo).
What is the difference between Dual Flavour Edition and Single Flavour pods?
Dual Flavour Edition pods contain two different Lost Mary flavours in a single pod — the device switches between them automatically. Single Flavour pods contain one flavour throughout.
What is Normal vs Turbo Mode?
Normal Mode provides a standard vaping experience optimised for battery longevity. Turbo Mode increases vapour output for a more intense draw — ideal for customers who prefer a stronger hit, though it will reduce the total puff count.
Does the Lost Mary NERA 15K come with a charging cable?
No — a USB-C charging cable is not included and must be purchased separately. The device supports rapid USB-C charging.
Related Products
Replacement refill pods for the NERA 15K — stock alongside the kit to drive repeat purchases.
Compact Lost Mary prefilled kit — a popular option for customers new to the Lost Mary ecosystem.
Replacement prefilled pods for Lost Mary BM6000 — strong cross-sell accessory.
Refillable Lost Mary pod kit — a sustainable step-up option for eco-conscious customers.
Important Information
For adult use only (18+). Contains nicotine — an addictive substance. Keep out of reach of children. Not a smoking cessation product. TPD compliant.
🛒 Available now at Vapin Loud — shop online at vapinloud.co.uk or visit us in-store at our Eltham, Plumstead, Welling, Crayford or Hoo locations. Need help? Contact our team.
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