Returns & Refunds Policy

We want you to be completely satisfied with your purchase

Our Commitment to You

At Vapin Loud, customer satisfaction is our priority. We've created a straightforward returns policy to make the process as smooth as possible. Please read the following terms carefully to understand your rights and our procedures.

You have 14 days after receiving your item to request a return. This cooling-off period is in accordance with UK Consumer Rights Act 2015.

Eligibility Requirements:

• Item must be in the same condition as received (unworn, unused, and undamaged)
• Must be in its original packaging with all tags and labels intact
• You'll need your receipt or proof of purchase
• Item must not fall under our non-returnable categories (see below)

⚠️ Important Notice

Items returned without prior approval will not be accepted. Always contact us first at sales@vapinloud.co.uk before sending any items back.

Please inspect your order upon arrival. If you notice any defects, damage, or receive the wrong item:

• Notify us immediately (within 1 working day of delivery)
• Provide photos of the damage or incorrect item
• We'll evaluate and resolve the issue within 7 working days
• Replacement or refund will be provided at no additional cost to you

Note: Claims for damaged or incorrect items must be made within 1 working day of delivery. Claims made after this period may not be accepted.

Due to hygiene, safety, and regulatory requirements, the following items cannot be returned:

• E-Liquids and vape juice (opened or unopened)
• Vape tanks, pods, and coils (once opened or used)
• Drip tips and mouthpieces (hygiene items)
• Batteries (once packaging is opened)
• Custom or personalised products
• Sale items and clearance products
• Gift cards and vouchers
• Disposable vapes (once packaging is opened)

The quickest way to get the item you want:

1. Return your current item following the policy above
2. Once approved and received, place a new order for the desired item
3. We'll process your refund within 5-7 working days of receiving the return

Note: We process returns as refunds rather than direct exchanges. This ensures you receive the correct item quickly without waiting for the return to be processed first.

If you've selected the incorrect product by mistake:

• You are responsible for return shipping costs
• The item must be returned in original, unused condition
• We'll process the exchange once the item is received and inspected
• Refunds will be issued to your original payment method

Timeline & Process:

• Once we receive your return, we'll inspect it within 2-3 working days
• If approved, refunds are processed within 5-7 working days
• Refunds are issued to your original payment method
• Depending on your bank, it may take an additional 3-5 business days for the refund to appear in your account
• You'll receive an email confirmation once your refund has been processed

Partial Refunds: In some cases, partial refunds may be granted for items returned in less than perfect condition, with visible signs of use, or missing original packaging.

If you receive a faulty or defective product:

• Contact us immediately with details and photos of the fault
• We'll arrange a free return and provide a prepaid shipping label
• You'll receive a full refund or replacement at no cost
• Manufacturer warranties apply to eligible products

Under the UK Consumer Rights Act 2015, you have the right to:

• Receive goods that are as described, fit for purpose, and of satisfactory quality
• A repair or replacement if goods are faulty
• A full or partial refund if a repair or replacement is not possible
• Return faulty digital content and receive compensation

This policy does not affect your statutory rights as a consumer.

Questions About Returns?

Our customer service team is here to help with any questions or concerns about returns, refunds, or exchanges.

Last Updated: March 2026

Vapin Loud reserves the right to update this returns policy at any time. Changes will be posted on this page.