PAX Plus Herbal Vaporizer
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Returns & Refunds Policy
We want you to be completely satisfied with your purchase
Our Commitment to You
At Vapin Loud, customer satisfaction is our priority. We've created a straightforward returns policy to make the process as smooth as possible. Please read the following terms carefully to understand your rights and our procedures.
14-Day Return Policy
You have 14 days after receiving your item to request a return. This cooling-off period is in accordance with UK Consumer Rights Act 2015.
Eligibility Requirements:
- Item must be in the same condition as received (unworn, unused, and undamaged)
- Must be in its original packaging with all tags and labels intact
- You'll need your receipt or proof of purchase
- Item must not fall under our non-returnable categories (see below)
How to Start a Return
Step 1: Contact Us
Email us at sales@vapinloud.co.uk with your order number and reason for return.
Step 2: Await Approval
We'll review your request and provide a return shipping label and instructions if approved.
Step 3: Ship Your Return
Package the item securely and ship using the provided label. Items returned without prior approval will not be accepted.
⚠️ Important Notice
Items returned without prior approval will not be accepted. Always contact us first at sales@vapinloud.co.uk before sending any items back.
Damages & Issues
Please inspect your order upon arrival. If you notice any defects, damage, or receive the wrong item:
- Notify us immediately (within 1 working day of delivery)
- Provide photos of the damage or incorrect item
- We'll evaluate and resolve the issue within 7 working days
- Replacement or refund will be provided at no additional cost to you
Note: Claims for damaged or incorrect items must be made within 1 working day of delivery. Claims made after this period may not be accepted.
Non-Returnable Items
Due to hygiene, safety, and regulatory requirements, the following items cannot be returned:
- E-Liquids and vape juice (opened or unopened)
- Vape tanks, pods, and coils (once opened or used)
- Drip tips and mouthpieces (hygiene items)
- Batteries (once packaging is opened)
- Custom or personalised products
- Sale items and clearance products
- Gift cards and vouchers
- Disposable vapes (once packaging is opened)
Exchanges
The quickest way to get the item you want:
- Return your current item following the policy above
- Once approved and received, place a new order for the desired item
- We'll process your refund within 5-7 working days of receiving the return
Note: We process returns as refunds rather than direct exchanges. This ensures you receive the correct item quickly without waiting for the return to be processed first.
Ordered the Wrong Item?
If you've selected the incorrect product by mistake:
- You are responsible for return shipping costs
- The item must be returned in original, unused condition
- We'll process the exchange once the item is received and inspected
- Refunds will be issued to your original payment method
Refund Processing
Timeline & Process:
- Once we receive your return, we'll inspect it within 2-3 working days
- If approved, refunds are processed within 5-7 working days
- Refunds are issued to your original payment method
- Depending on your bank, it may take an additional 3-5 business days for the refund to appear in your account
- You'll receive an email confirmation once your refund has been processed
Partial Refunds: In some cases, partial refunds may be granted for items returned in less than perfect condition, with visible signs of use, or missing original packaging.
Faulty Products
If you receive a faulty or defective product:
- Contact us immediately with details and photos of the fault
- We'll arrange a free return and provide a prepaid shipping label
- You'll receive a full refund or replacement at no cost
- Manufacturer warranties apply to eligible products
Your Consumer Rights
Under the UK Consumer Rights Act 2015, you have the right to:
- Receive goods that are as described, fit for purpose, and of satisfactory quality
- A repair or replacement if goods are faulty
- A full or partial refund if a repair or replacement is not possible
- Return faulty digital content and receive compensation
This policy does not affect your statutory rights as a consumer.
Questions About Returns?
Our customer service team is here to help with any questions or concerns about returns, refunds, or exchanges.
📧 Email: sales@vapinloud.co.uk
📍 Address: VAPIN LOUD LIMITED
7 Tudor Parade, Well Hall Road
London SE9 6SX, United Kingdom
Last Updated: March 2026
Vapin Loud reserves the right to update this returns policy at any time. Changes will be posted on this page.
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PRODUCT DETAILS
Who is the PAX Plus for?
PAX Labs has gained recognition for their durable and efficient conduction heated vaporizers, and the PAX Plus continues this trend. Like its predecessors, the PAX Plus boasts a minimalistic design with only four petal-shaped LEDs on the front and a magnetic charging connector on the back. This vaporizer stands at just under 10 centimetres tall, making it ideal for portability and concealment in the palm or pocket.
Tasty vapour in under 30 seconds
The vapour produced by the PAX Plus’s conduction heating is consistently potent and flavourful, and as it heats up in under 30 seconds, you can get your sessions started quickly.
Even though the vapour quality is not as good as you can get from a larger vape (such as the Mighty Plus or Tinymight 2), the PAX Plus easily outperforms most smaller-sized vaporizers.
New vape experience modes
Unlike traditional vaporizers where you set the temperature manually, the PAX Plus instead has four unique experience modes; Stealth, Efficiency, Flavour and Boost.
To change the mode, just hold the button until the lights (petals) change to match the mode you want.
Stealth mode (one lit petal) is for those times you need to be discreet. When this mode is active, the LEDs are dimmed and the heating is adjusted to minimise visible vapour.
Efficiency mode (two lit petals) on the other hand is for those slow and relaxing sessions. This mode is meant to extract your herbs fully but at a slow pace.
Flavour mode (three lit petals) delivers the strongest taste of all modes. If you enjoy the subtle flavour differences between your herb strains then this mode was made for you.
Boost mode (four lit petals) is for intense and fast sessions. This mode reaches the higher temperatures that are needed for maximum vapour production. It's also this mode that works best with concentrates using the concentrate insert.
Adjustable oven size
With the PAX Plus you can adjust the oven size as it includes two types of oven lids. The standard oven lid is perfect for when you want to pack a full oven (0,5g) for a long session or for sharing with friends.
The half oven lid allows you to shrink the oven to half the normal size, perfect for microdosing and conserving your herbs. The lids are magnetic, which ensures they stay securely in place during use.
Smart standby mode
Unlike most dry herb vaporizers that time your sessions for only five minutes before automatically shutting off, the PAX Plus allows you to enjoy your session for as long as you want thanks to lip-sensing technology and the built-in accelerometer.
If you happen to forget to turn off the PAX Plus after you're done you still don't have to worry though. If the vape is left inactive, it will automatically enter standby mode, indicated by blue pulsing lights. After one minute of inactivity, the heater will disengage, and after two more minutes of inactivity, it will turn off.
Two different mouthpieces
The PAX Plus comes with two mouthpiece options: a flat mouthpiece and a raised mouthpiece. The flat mouthpiece is even with the top of the device and has a small slit where you can put your lips to inhale.
The raised mouthpiece is designed to deliver smoother and cooler vapour. Most users find it more comfortable to use, but it reduces the vapour production slightly.
Both for dry herbs and concentrates
The PAX Plus is a versatile vape that allows you to use both dry herbs and concentrates. With the included concentrate insert, you can easily switch between dry herbs and concentrates without having to switch vapes.
However, it's worth noting that while the PAX Plus is capable of vaporizing concentrates, there are better-suited vapes for it. If you only use concentrates occasionally then the PAX Plus capabilities will be enough, but if you like to enjoy concentrates often we recommended using a vape specifically designed for concentrates.
Up to 2 hours of battery
The PAX Plus comes equipped with a built-in 3300 mAh battery that provides up to two hours of session time at the lowest experience mode (stealth) on a full charge. If you prefer the more intense experience modes, the session time will be reduced according to the mode.
When it’s time to charge, all you have to do is plug in the cable and attach the magnetic charging dock to the back of the PAX Plus. The charge time from an empty to a full battery is between two and three hours.
Less maintenance
Compared to previous released PAX vapes, the PAX Plus has been made easier to clean, allowing you to spend more time enjoying your vaporizer and less time on maintenance. This is mostly thanks to the updated 3D oven screen that both improves the airflow and is easier to remove for deep-cleaning.
To help keep the oven clean a cleaning brush and the redesigned multi-tool that is great for packing and removing material from the ovens of PAX Plus and PAX Mini.
Warranty
All PAX Plus vaporizers sold by Vapin Loud, an authorised distributor of PAX Labs products, are authentic and backed by a 10-year warranty, restricted to normal use.
